Who is a contact with HONDA who can make a decision regarding repairing a manfactrer's defect?

The license plate holder, where the bolt goes in, is stripped and ripped the body. Needs minor body work and is Honda's fault. The dealer said it wold have to be approved by a regional manager. Torrance California area.|||Here is the funny thing about the warranty repairs by Honda, an I work for a Honda dealer. How can a stripped and ripped body is Honda's fault? New car are inspected at the factory, then they get inspected by the ports or the truckers, remember any little scratch is reported or u will pay for it, Kind of like when u rent a car. Then the car gets inspected when is getting off the truck and one last time when we do the PDI (pre delivery inspection) That's a lot of inspections. I don't think that was there when your car left the factory, I think it was done when the dealer install that frame around the license plate, u know the one with there name on it. I saw that here were I work with 2 accords, ( a big impact tool to install a little bolt) not good. Maybe this is not the case but if they know that Honda is not going to pay for it they will make u jump lot's of hoops and if this is the case call Honda . Honda does not play with customer satisfaction and they will put these people in so much trouble that they will not do it again.|||That isn't completely true..but close. Getting approval for what you are describing is a fairly simple process and you shouldn't have to wait any longer than 72 hours to get an answer from your Honda dealer. There are service representatives (zone or regional reps) that Honda assigns to it's dealer network. They travel from dealer to dealer and work closely with both the service and parts managers. These reps are available to the service managers by phone or email and generally will give their approval for routine repairs like the one you've described here. If for any reason you feel as though you're getting the runaround, feel free to call Honda's customer hotline and share your experience with them. Honda of America is very tuned into CSI (customer satisfaction index) and will most likely light a fire under your dealer's service department to get this taken care of for you. Also things might speed up for you simply by asking for the hotline number. Good luck!|||Just take it to any honda Delearship and if it is under warranty they will do it anywere....